Office of Carolyn Lentz, MA., Registered Psychologist
Updated Response to COVID-19.
Over the past few weeks, I have been weighing how my service to you best goes forward. Your mental health and physical safety are paramount to me.
The Compassionate Counselling team has been in constant dialogue regarding how to keep everyone (clients, staff, our community, our families, ourselves) safe through this public health crisis. Continuity of service must be balanced with our social responsibility.
As our national and provincial response becomes more and more restrictive, I feel that the only socially responsible way forward is to provide phone sessions or on-line video conferencing exclusively.
This change comes into effect immediately. For how long? It is so hard to say. At this point, I am planning for the next couple of months. However, we are in a day-by-day situation.
The Canadian Psychological Assoc., College of Alberta Psychologists, as well as the Psychologists’ Association of Alberta have been guiding psychologists through this crisis ensuring that the transition from face-to-face counselling to phone or on-line sessions is done securely and ethically.
If you are booking on-line: please indicate in the memo if you would like a phone session or on-line session. Then, before your first/next appointment, Patty, our office manager, will contact you to in order to email you the necessary updated Consent Form for Telephone or On-line Counselling. Information about the on-line counselling platform is at the end of this letter.
These are exceptional times… I know this is a lot… it’s been weeks of ‘a lot’. Please know that I am here for you… Perhaps not in the traditional sense, however, I am so grateful for this technology that allows us connect at a time when we most need it.
If you have any questions, please call or email: 780-482-1847, firstname.lastname@example.org. Patty is working remotely and will answer any questions you have.
Much care to all of you!
On-line counselling platform:
I have decided to go with the secure on-line counselling platform called Doxy.me
At the time of your appointment all you have to do is go to:
and sign into my waiting room and I will connect with you from there (please use Chrome or Firefox web browser).
Here is a link to the website for more info about the checking in process: https://doxy.me/patients